Returns Policy

As the update on our website explains, Due to the ongoing circumstances with COVID 19, we will be extending our returns period from 30 days to 90 days until further notice.

At Door Handle Company we offer you 30 days to return any item from the date you receive your order, subject to the following conditions:

The items are undamaged, in a re-saleable condition and in the original packaging.

Please note for your reason for return on the delivery note (that came with your order) and put that in with the parcel. If you do not have a delivery note either print off a copy of your order confirmation or simply insert a letter which includes the following details –

Order Ref no. (DHC)
Customer name:
Address:
Tel no.
Product code
Reason for return.

We recommend that you return your item using a signed for service that provides you with proof of delivery to us. We will not be held responsible for returned items that are lost in transit.

Please note: Carriage costs are not refundable and return carriage is payable by the customer.

We will endeavour to credit your payment card within 14 working days of receipt of the returned item(s). A credit note will also be sent via email.

Damaged/Faulty Goods

In the unlikely event that products are supplied faulty, have been damaged in transit or incorrectly delivered please email? customerservices@doorhandlecompany.co.uk ensuring you provide the following details:

  1. Please ensure you check your goods to ensure you are happy with them within 48 hours of receipt.
  2. Where possible we also ask that you attach an image showing the fault/damage to the product you have received. In many cases this saves both time and money as replacements can often be sent without the need to return them to us first.

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